Due to the nature of our products, we are unable to accept returns. If you feel the product you received is damaged or defective, please report the issue to Riverbend Wagu immediately upon your order receipt.
To Report An Issue: Please email firstname.lastname@example.org with the following information as soon as you receive your order:
- Description of issue or damage observed
- Photos of damaged item and label
- Photos showing the condition of top and bottom of box it arrived in
- Photos showing the condition of the internal packaging
Please also let us know if you are able to consume the item in question or if the damage will require the product to be discarded. The information and photos you are able to provide are incredibly helpful and allow us to assess the damages, provide feedback, and continually improve the service we offer through Riverbend Wagu.
We will review your description, photos, and any information provided to determine an appropriate resolution for your order. If needed, we may request additional information or photos from you in order to complete our solution.
Riverbend Wagu does not issue product replacements or refunds if:
- Delivery/shipment is refused by the recipient.
- Delivery/shipment is returned to Riverbend Wagu without authorization.
- Any shipment is delivered incorrectly and/or undeliverable due to incomplete, incorrect, and/or invalid shipping addresses.
- Delays and/or delivery problems are specifically caused by the shipping company.
- Delivery is delayed or affected by weather and/or acts of god.
- Products are improperly stored/handled after being successfully delivered.
If a refund is provided, customers will only receive a refund for Riverbend Wagu products, not for the original shipping costs.